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Mangowala
Mangowala

Terms and Conditions

Please read these terms carefully before placing your order with Mangowala

1 Ordering of Mangoes

  • • Customers will place their orders on www.mangowala.com.au.
  • • While placing the order customers need to select a lot or lots in which they want to place the order.
  • • Orders from each lot will have different order numbers and will be delivered during the time-frame specified for the particular lot.
  • • Orders will be confirmed only on receipt of full payment.
  • • An order confirmation email will be sent to the email address provided during ordering, confirming the details. Email will be sent from orders@mangowala.com.au. Please add the email id into your safe list.
  • • Please save the order confirmation email as you will need it while collecting your order if pickup option is selected.
  • • Order confirmations can also be sent to the phone number provided during ordering, confirming the details.
  • • If in case you don't receive an email confirmation after 10 mins of placing the order, please get in touch with us by sending us an email at info@mangowala.com.au, stating your full name, tel number, state the order was placed, variety selected and your pick up location for us to look into the issue.

2 Availability of the mangoes

  • • The mangoes season is expected to start from early April and run until mid of June, subject to export readiness, quarantine and customs clearance.
  • • For each lot we will display the expected arrival date range. This date range is the expected timeframe when your order will be delivered or made available for pick up. Please note due to various factors these dates may change for a week or 2. If there are any delays longer than this, we will notify our customers via email from info@mangowala.com.au. Please add this email id into your safe list.

3 Pick up of Orders

  • • The order is considered as Fulfilled when the mangoes are made available for pick up from the location selected by the customer and mangoes sends the notification to customers about readiness of their phone numbers and/or emails provided.
  • • Once the mangoes are made ready for pick up from your selected store, Mangowala team will notify the customers via email and/or sms.
  • • We will send the email and/or sms to the listed email address and phone number provided during ordering.
  • • Customers are required to pick up their orders within 2 days from the date "Ready to Pickup" is communicated from Mangowala along with the detailed address via email/sms.
  • • Mangowala will not be responsible for the quality of the mangoes if they are not picked up within 2 days from the date first "Ready to Pickup" is communicated. There will be no exchange or refund if the customer fails to pick up the order or picks up the order after 2 days.
  • • Mangoes may be removed from the store if they are not picked up within 2 days of mangowala sending the first Ready for pick up confirmation email/sms. Customer agrees on Fulfilled when the mangoes are made available for pick up and customers are notified. It is then the customer's responsibility to pick the mangoes up within 2 days of mangowala sending the first ready to pick up notification. There will not be any refund or replacement if this order is not picked up within 2 days from receiving notification. Mangowala cannot hold mangoes at the pickup location for more than 2 days.
  • • Mangoes are a very delicate and highly perishable product. It is expected that 5% to 10% of fruits will show some damage during the transit and Mangowala will not replace or refund for 5% to 10% of fruits.

4 Delivery of Orders

  • • Once the mangoes are dispatched for the delivery, customers will be notified via email and/or sms.
  • • It is estimated that the mangoes will arrive at the address that was provided during the checkout within 2-3 business days for Metro Areas and 3-5 business days for Rural areas, from the dispatched date.
  • • If there is no one at the provided address to collect the parcel, the courier will leave it outside or if the delivery partner doesn't feel it is safe to leave the parcel outside it will be returned. In this case it will be recognized the delivery will fail. If any of these delivery reasons additional charge will apply. After the first delivery attempt and redelivery if required, a replacement will be provided.
  • • Delivery times are managed by the third party service providers and rescheduling of delivery requests cannot be accommodated.
  • • If the delivery address provided during the order is incorrect and thus the order delivery happened at a wrong address, Mangowala cannot be held responsible and no refund or replacement will be provided.

5 Failure to fulfill the order

If for any reason, Mangowala is unable to make the mangoes available to the customers, then customers will receive a full refund of any payments made towards the purchase of the mangoes.

6 Failure to Pick up and/or failure to provide correct details

  • • In case of failure to pick up the mangoes after the 2nd day of mangoes being made available for pick up, there will be no replacement and no refund will be provided.
  • • While placing the order, if a customer has provided an incorrect email address and/or phone number, and due to which no communication is received by the customer, Mangowala cannot be held responsible and no refund or replacement will be offered.

7 Order Cancellation Policy

  • • If customers want to cancel* their order, they need to send an order cancellation request via the same email id which was used while placing the order to orders@mangowala.com.au. The order cancellation request needs to include the relevant order number and the reason for cancellation.
  • • * Orders canceled within 48 hours of placing the order will receive a 100% refund.
  • • * No refund will be provided if cancellation request is received 48 hours after order placed.

8 Spongy Tissue in Alphonso mangoes

  • • Alphonso mangoes have genetic/physiological issue related to it, namely Spongy tissue
  • • The mango looks perfectly fine from outside, but has developed a spongy tissue inside
  • • Spongy tissue is the part of the fruits flesh which doesn't get ripen
  • • It happens out of research has been done in identifying spongy tissue early, yet there is no definite solution of identifying it
  • • We take as much as care as possible before importing the fruit but it is not always possible to stop this from happening.
  • • Thus Alphonso is sold "AS IS" and no refund will be provided.

Examples of Spongy Tissue in Alphonso Mangoes:

Spongy Tissue Example 1:

Small portion of the fruit with Spongy tissue

Small portion of the fruit with Spongy tissue

The affected area appears as white/pale patches within the golden flesh

Spongy Tissue Example 2:

Large area of spongy tissue

Large area of spongy tissue

Significant portion showing unripened, fibrous texture

Spongy Tissue Example 3:

Spongy tissue visible as streaks

Spongy tissue visible as streaks

Linear patterns of pale, unripened tissue

Note: Spongy tissue is a naturally occurring phenomenon in Alphonso mangoes. The mango may appear perfect from the outside, but the condition is only visible when cut open. The affected areas appear as white or pale yellow patches that have a fibrous, unripened texture compared to the golden, juicy flesh of the properly ripened portions.